Error handling

In a normal document processing flow, documents are processed by Routty and get delivered to your customer (outbound flow) or to your internal IT system (inbound flow). Occasionally, documents may end up in an error state, which indicates that Routty was not able to successfully process the document.

Overview

The document overview will provide an overview of all documents received by Routty, regardless of whether they were successfully processed or not.

The error handling overview gives an overview of documents in an error state that are assigned to you. Based on the type of error, Routty assigns the error to the Routty admin, the implementation partner or to a tenant. It is possible to re-assign the error as is further described below.

Assigning a document error

You select your desired assignee and can add a message providing more context for the error. Once you have re-assigned the error, it will appear in their view of document errors to process and will disappear out of your document error list. Note that the document will remain visible in the document overview page.

Document error codes

A list of the document errors can be found on the Document Error Codes page.